Refund policy

At Age D'Or Pharma, customer satisfaction is important to us. We are committed to providing premium-quality dietary supplements. Due to the nature of our products and for health and safety reasons, we have established the following return policy.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unopened and unused.
Be in its original sealed packaging.
Be in the same condition as received.
Include proof of purchase or your order number.

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To request a return, please contact our Customer Support team at:

Email: info@agedorpharma.com

Please include:

Your order number.
The reason for your return request.
Photos of the product (if applicable).

Returns require prior authorization from our Customer Support team. Once your request has been approved, we will provide detailed return instructions and the return shipping address.

Items returned without prior authorization will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a product that is:

Damaged during shipping,
Defective,
Incorrect,
Missing from your order,

please contact us within 7 days of delivery at info@agedorpharma.com.

Include your order number and clear photos of the product and packaging. We will review your claim promptly and arrange a replacement or refund if approved.

Non-Returnable Items

Due to health and safety regulations, we cannot accept returns or exchanges for:

Opened or used dietary supplements.
Products with broken or removed safety seals.
Products that have been tampered with.
Gift cards.
Clearance or Final Sale items.

For the protection of all customers, only unopened products in their original sealed packaging are eligible for return consideration.

Exchanges

We currently do not offer direct product exchanges.

If you wish to purchase a different product, please request a return (if eligible) and place a new order separately.

European Union Customers

If your order is delivered within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

The returned product must remain unopened, unused, and in its original packaging with proof of purchase.